Shipping policy
Everything is engraved and dispatched from the United States. Nothing is drop-shipped from overseas, which is why a wedding two weeks away is still comfortably possible.
Where we ship
We currently ship within the United States only, including PO boxes and APO/FPO addresses. If you need delivery elsewhere, email hello@aisleoak.com before ordering and we will tell you honestly whether we can make your date.
Engraving time
Orders are engraved and handed to the carrier within 2 to 4 business days. Business days are Monday to Friday, excluding US public holidays. A large party does not take longer than a small one.
Delivery time
After dispatch, standard delivery usually takes a further 3 to 5 business days. Total time from order to doorstep is typically 5 to 9 business days.
Shipping rates
Standard shipping — $12.00 on orders under $175.
Free shipping on orders of $175 or more, after any party discount is applied.
The threshold is applied to your order total after any discount.
Tracking
You receive a tracking link by email the moment your order is dispatched. If it has not arrived within 24 hours of that email, check your spam folder and then contact us.
Ordering close to your wedding
If you order at least 14 days before your wedding date and it does not arrive in time, we refund the entire order and you keep the gifts. Inside 14 days this site tells you before checkout that we cannot promise the date. Please take that warning seriously — we would rather lose the sale than be the reason something went wrong in the week before your wedding.
Wrong or incomplete addresses
We ship to the address entered at checkout exactly as written. If it is wrong, email hello@aisleoak.com immediately; if the parcel has not yet been dispatched we will correct it at no cost. Parcels returned to us because of an undeliverable address can be reshipped at the standard shipping rate.
Lost or damaged in transit
If tracking shows delivered but nothing arrived, or the parcel arrives damaged, contact us within 14 days with photographs where relevant. We will replace or refund the order. We do not ask you to fight the carrier on our behalf.
Contact
hello@aisleoak.com — include your order number and we will answer with the actual status, not a form reply.